Refund Policy
Refund Policy
Shagunmatrimony.org
At Shagunmatrimony.org, we are committed to providing transparency and fairness in all our services. This Refund Policy explains how cancellations and refunds are handled to ensure clarity and trust between us and our users.
1. Cancellation & Refund Eligibility
Users may request cancellation of their matrimonial subscription within 7 calendar days from the date of purchase.
Cancellation requests must be submitted through our customer support channels (email or contact form).
Subscriptions will be non-refundable after the 7-day period, unless explicitly stated in a specific pricing plan.
2. Refund Calculation
Refund Amount = Total Paid – 30% Administrative Deduction
This 30% deduction is applied to cover administrative processing, platform maintenance, and partial usage of services.
3. Processing Timeline & Method
Once a cancellation request is reviewed and approved, refunds will be processed within 10 business days.
Refunds will be made using the same payment method that was used during the original transaction.
4. Conditions & Exceptions
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Refunds are applicable only to regular-priced subscriptions.
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Promotional, discounted, or special offers are non-refundable.
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Refunds will not be issued if the user has violated our terms of use, including harassment or misuse of the platform.
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Refund requests must be submitted within 30 days from the date of purchase; requests made after this period will not be considered.
Refunds are applicable only to regular-priced subscriptions.
Promotional, discounted, or special offers are non-refundable.
Refunds will not be issued if the user has violated our terms of use, including harassment or misuse of the platform.
Refund requests must be submitted within 30 days from the date of purchase; requests made after this period will not be considered.
5. Submission Requirements for Cancellation
To process a cancellation, users must provide the following information:
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Full Name, Email Address, and User ID
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The subscription plan they wish to cancel
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Date of purchase
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A brief reason for cancellation (optional but appreciated for improving our services)
Cancellation requests should be sent via:
Email: info@shagunmatrimony.org
6. Dispute Resolution
If there are any discrepancies or delays in processing refunds, users can submit a dispute request.
Our support team will respond within 5 business days, and we aim to resolve disputes within an additional 7 days.
If unresolved, users may escalate their concerns to consumer protection authorities.
Summary Table
Policy Item Details Cancellation Period Within 7 days of purchase Deduction Amount 30% administrative & processing charges Refund Timeline Within 10 business days Refund Method Same as the original payment method Exceptions Discounted plans, policy violations Dispute Resolution Time Initial reply in 5 business days; resolution within 7 days
| Policy Item | Details |
|---|---|
| Cancellation Period | Within 7 days of purchase |
| Deduction Amount | 30% administrative & processing charges |
| Refund Timeline | Within 10 business days |
| Refund Method | Same as the original payment method |
| Exceptions | Discounted plans, policy violations |
| Dispute Resolution Time | Initial reply in 5 business days; resolution within 7 days |
Why This Structure Works
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Transparency: Clearly explains refund terms and deduction rates so users are fully informed.
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Efficiency: Provides defined timelines for refund processing.
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Fairness: Protects both users and the platform while remaining reasonable and supportive.
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User-Friendly: Offers easy-to-follow steps and contact details for cancellations and disputes.
Transparency: Clearly explains refund terms and deduction rates so users are fully informed.
Efficiency: Provides defined timelines for refund processing.
Fairness: Protects both users and the platform while remaining reasonable and supportive.
User-Friendly: Offers easy-to-follow steps and contact details for cancellations and disputes.
Need Help?
For any questions or assistance regarding refunds, reach out to our support team at info@shagunmatrimony.org or visit the Contact Us page.